Shipping policy
SHIPPING POLICY
Fulfilment Location and Order Processing
Orders are fulfilled and dispatched from Shanghai, China. Our daily order cut-off is 4:00 p.m. China Standard Time (UTC+8). Orders received after the cut-off are treated as received on the next business day.
Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays. The cut-off time does not guarantee same-day dispatch. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Destinations and Services
We currently offer shipping to China, Australia, Canada, Japan, Malaysia, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, the United Arab Emirates, the United Kingdom, the United States, and the following European destinations: Austria, Belgium, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain and Sweden.
We do not currently offer shipping to Hong Kong.
Shipping availability is determined by the delivery address and the products in your order. If a destination or shipping service is not available at checkout, we are unable to ship the order to that destination using the selected service.
Estimated Delivery Times
For international orders, the estimated standard transit time is 7–15 business days after dispatch. Together with our usual 1–3 business-day processing time, most international orders are expected to arrive approximately 8–18 business days after the order is placed.
For orders delivered within China, the estimated transit time is 3–5 business days after dispatch.
Delivery estimates are not guarantees. Public holidays, customs processing, severe weather, carrier disruptions and other circumstances outside our reasonable control may affect delivery times.
Shipping Rates
All rates and thresholds below are stated in US dollars. The merchandise subtotal used to determine free-shipping eligibility is calculated after discounts and before shipping charges, taxes, duties or other fees.
United States and Australia: Free standard shipping on orders of US$75 or more; US$12 standard shipping on orders below US$75.
United Kingdom: Free standard shipping on orders of US$99 or more; US$12 standard shipping on orders below US$99.
Malaysia, Singapore and Thailand: Free standard shipping on orders of US$99 or more; US$12 standard shipping on orders below US$99.
Austria, Belgium, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain and Sweden: Free standard shipping on orders of US$99 or more; US$12 standard shipping on orders below US$99.
Canada: Free standard shipping on orders of US$99 or more; US$15 standard shipping on orders below US$99.
Japan and South Korea: Free standard shipping on orders of US$99 or more; US$10 standard shipping on orders below US$99.
United Arab Emirates and Qatar: Free standard shipping on orders of US$120 or more; US$15 standard shipping on orders below US$120.
Saudi Arabia: Free standard shipping on orders of US$120 or more; US$20 standard shipping on orders below US$120.
China: Free standard shipping on all orders; estimated transit time is 3–5 business days after dispatch.
The checkout page displays the final shipping services and charges available for the delivery address and order. Promotional rates, product restrictions or address-specific conditions may affect the options shown at checkout.
Tracking Your Order
Once your order has shipped, we will email you a tracking number. Please allow 24–48 hours for tracking information to appear or update on the carrier’s website.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs charges imposed by the destination country. Unless expressly stated at checkout, these charges are not included in our product prices or shipping rates and are the customer’s responsibility. Customs clearance may also cause delivery delays.
Delayed, Lost or Damaged Shipments
If your order has not arrived within the estimated delivery timeframe, or if it arrives damaged, please contact us at yevelo.official@outlook.com with your order number and relevant details.
We will investigate the matter with the carrier and assist with an appropriate resolution. Nothing in this policy limits any rights or remedies available under applicable consumer law.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been dispatched. If an order is returned because the address supplied was incorrect or incomplete, additional shipping charges may apply before it is resent, except where applicable law provides otherwise.
Contact
For shipping questions, contact us at yevelo.official@outlook.com.