Need help choosing a size, checking delivery or arranging a return? Contact the Yevélo team at yevelo.official@outlook.com or use our contact form.
Help with sizing
Tell us the product name and your dog's measurements before ordering. For collars, measure around the neck where the collar will sit. For clothing, follow the size chart on that product's page. Do not choose a size by breed or body weight alone.
Shipping and delivery
Orders are dispatched from Shanghai, China. Processing normally takes 1–3 business days. Standard international delivery is estimated at 7–15 business days from placing your order, including processing time. These are estimates, not guaranteed arrival dates; customs, holidays and carrier delays may affect delivery.
For the United States and Australia, standard shipping is free on merchandise subtotals of US$70 or more after discounts; orders below US$70 have a US$12 standard shipping charge. Other destinations have different rates and thresholds. Available services and final shipping charges are shown at checkout.
View supported destinations and the full shipping policy.
Track an order
Once your order ships, we send a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking to appear or update. If you need help, email us with your order number.
Returns and sizing changes
You may request an eligible voluntary return within 30 days of receiving your order. For change-of-mind returns, items must be unworn or unused, with their original tags and packaging and proof of purchase. Contact us for approval and return instructions before sending an item back.
Customers arrange and pay return shipping for voluntary change-of-mind returns. To change a size or colour, request a return and place a separate order after the return is accepted; we do not offer direct exchanges. These conditions do not limit your rights for faulty, damaged or incorrect products.
Read the full return conditions and exceptions.
Something wrong with your order?
If an item arrives damaged, defective or incorrect, email yevelo.official@outlook.com with your order number and relevant photos. Please keep the item, packaging and shipping label while we review the issue.